Kaca21 Privacy Policy — Your Information, Our Responsibility
Kaca21 takes the information you entrust to us seriously. This policy clearly explains what we collect, why we collect it, and how it is fully protected.
Updated: 20261. Information We Collect
When you register or use the kaca21 platform, we collect several categories of information to ensure the service runs smoothly, securely, and meets your needs as a user in Malaysia.
Account information: Full name, email address, phone number, date of birth, and an encrypted password collected at registration. This information is required to verify your identity and grant access to the platform.
Payment information: Details relating to transactions in Malaysian Ringgit (MYR), including your chosen deposit and withdrawal methods such as DuitNow or FPX. kaca21 does not store full card numbers — only the data necessary to verify and record transactions.
Device and browser information: Device type, operating system, browser type and version, IP address, and screen resolution are collected automatically for technical and security purposes.
Usage data: Pages visited, session duration, login frequency, games played, and transaction history are recorded to help us improve the user experience and detect any unusual activity.
2. How We Use Your Information
Information collected by kaca21 is used exclusively for legitimate, defined purposes. We do not use user data for anything unrelated to the platform's services.
- Identity verification: Verifying that every user is a genuine individual who meets the minimum age requirement of 18 years.
- Transaction processing: Accurately and securely recording deposits and withdrawals in MYR.
- Account security: Detecting unauthorised access attempts, fraud, or suspicious activity on user accounts.
- Service improvement: Analysing usage patterns to develop new features and improve the platform interface.
- Service communications: Sending users important notifications related to their account, transactions, or policy updates.
- Legal compliance: Complying with applicable Malaysian legal requirements relating to data protection and financial transactions.
3. Cookies & Session Tracking
The kaca21 platform uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions, and analyse usage patterns on an aggregated basis.
Essential cookies: Required for core platform functions such as maintaining your login session and saving language preferences. Without these cookies, the platform will not function properly.
Analytics cookies: Used to understand how users interact with the platform — including the most frequently visited pages and time spent on each section. This data is collected anonymously and used solely for internal improvement purposes.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the kaca21 platform.
4. Data Storage, Security & Information Sharing
Storage & Security
All kaca21 user data is stored on servers protected by industry-standard encryption protocols. Access to user data is restricted to authorised personnel only and solely when required to carry out legitimate service duties.
Data will be retained for as long as necessary to fulfil the purpose for which it was collected, or in accordance with applicable legal requirements. Once the retention period expires or upon a valid user request, data will be securely deleted or anonymised.
Sharing with Third Parties
Kaca21 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may be shared only in the following circumstances:
- With approved third-party payment processors to carry out MYR transactions requested by the user.
- When required by law, court order, or a legitimate law enforcement agency in Malaysia.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
5. User Rights, Policy Amendments & Contact Us
Your Rights as a User
As a kaca21 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information in your account is inaccurate or outdated, you have the right to update it through your account settings or by contacting our support team.
- Right to Deletion: You may request the deletion of your account and personal data, subject to applicable legal record-keeping requirements. Requests can be submitted via the support email.
Privacy Policy Amendments
Kaca21 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes through the platform before they take effect. Continued use of the platform after an amendment is published will be considered acceptance of the latest version of this policy.
How to Contact Us
For any enquiries, requests related to personal data, or concerns about your privacy on the kaca21 platform, please reach out to our team via email: [email protected]. You may also refer to the FAQ for more information or log in to your account you to manage your privacy settings directly.
Your Trust is Our Priority
Register with confidence — your data is protected, your RM transactions are secure, and your privacy is respected at all times on the kaca21 platform.